When we started developing our cloud capability, one of the first things I wanted to understand was what experience we already had.
People across different locations had worked on cloud
projects, solved difficult problems and learned things that could help other
teams. Finding this information took effort. It was spread across teams,
locations and systems. Each group collected information for its own needs.
Sales needed customer references. Delivery teams knew the technical details.
Regional leaders looked at people and availability. Communities followed skills
and certifications.
Everyone had part of the picture. We needed to bring these
parts together in one place.One of our working tools was an inventory
connecting projects, technologies, locations and the people involved. The
important part was agreeing what information we needed and how others would use
it.
A technology name alone tells you very little. I wanted to
know what the team had delivered, the constraints they had faced and who could
explain the decisions. This gave us a better starting point when discussing a
new opportunity. We needed a way to connect a challenge to a person, knowing to
who to go when there are questions. It also helped us decide where to invest.
For example, experience needed by one team might already
exist in another region. Connecting the teams could be the first step. In
another area, several projects might depend on the same person. There,
developing more people would become a priority.
These situations require different decisions. Before asking for a training budget, recruiting or building an accelerator, I want to understand the gap we are trying to close.
Keeping the information useful is another challenge. Someone
needs to own it. Teams need to understand why contributing matters. Project
descriptions need updating, and the people listed may have moved to other
roles.
This becomes especially important when we use the
information in a customer conversation. We need confidence that the experience
is relevant and that the people behind it can still support us.
I see this visibility as a practical foundation for growing
a capability. It helps us draw on our experience and make better decisions
about what to build next.
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